Reference

Privacy Policy for Your texas99 Account

Your wallet data, login record, and game-session details for Lightning Roulette, Rise of Apollo, and Crash Games are handled under this Privacy Policy before you open an account…

DANA data contextOVO account matchGoPay wallet checksQRIS receipt records
texas99 Privacy Policy for Your texas99 Account
CONTACT ROUTES

Ask Us About Your Privacy Choices

Privacy questions should move through a channel we can trace back to your account. Use live chat inside the lobby for quick checks, email [email protected] for written requests, or send a WhatsApp message from Account > Help after signing in. Our team works 10:00-02:00 WIB and may ask for your username, saved phone, and last DANA or QRIS reference before discussing changes.

Team online

Live chat

Live chat is for privacy checks that need a fast answer while you are signed in. We can confirm cookie settings, recent device entries, and whether a DANA or OVO reference is attached to your account.

Email privacy desk

Use [email protected] when you want a written trail for access, correction, or deletion requests. Include your username, saved phone number, and the time of the account step you want checked.

WhatsApp from account

WhatsApp support is available from Account > Help, so we can connect the chat to your profile. Do not send full card details; we only need the payment reference or QRIS receipt number.

DATA CARE

How We Handle Account Data

Your privacy choices sit beside your account controls, not in a hidden corner. From Profile you can edit contact details; from Security > Devices you can remove an old phone; from Wallet…

Account details

We collect your username, phone number, email, password hash, and verification status when you open an account. These fields help us identify you during support chats and reduce mistakes when account changes are requested.

Payment records

DANA, OVO, GoPay, and QRIS data is stored as references, timestamps, and status messages. We use it to match deposits, verify withdrawal requests, and answer wallet questions without asking for screenshots every time.

Device checks

We record device type, browser, IP range, and sign-in time to spot account takeover patterns. If a new phone appears, we may ask for a one-time code before wallet tools are shown.

Cookie use

Cookies remember language preference, session state, and the lobby areas you opened, such as Bingo or Mega Fishing. You can clear cookies in your browser, but signing in again may require another code.

Retention period

We keep account and wallet records only as long as needed for security, dispute handling, tax or payment checks, and legal duties. When data is no longer needed, we remove or anonymise it.

Change requests

Ask us to correct your name, phone, email, or payment reference if something is wrong. Start from Account > Profile or email [email protected], and we will verify ownership before editing.

Privacy Policy Questions Before You Join

Privacy Policy questions usually come before you share a phone number or choose a wallet. We answer them plainly because you should know what happens to login logs, cookies, payment references, and support chats before you join. The answers below explain what we collect, why we keep it, how to ask for changes, and what happens if local access rules affect your account in Indonesia.

We collect the details needed to create and protect your profile: username, phone number, email, password hash, device record, and verification status. Payment data is added only when you use DANA, OVO, GoPay, or QRIS.

We use wallet references to match deposits and withdrawals to your account, not to publish your activity. The record usually includes payment method, reference number, time, status, and the account name sent by the rail.

Yes. Go to Account > Profile for contact fields, then Account > Security > Devices for sign-in records. If a field is locked, message us through live chat or email and we will verify ownership first.

Cookies keep your session active, remember language choices, and help the lobby load areas like Lightning Roulette or Rise of Apollo. You can clear them in your browser, but you may need to sign in again.

Access is limited to staff handling wallet checks, security alerts, and support cases, plus payment and hosting partners that process the request. We do not sell your personal data to outside advertisers.

We keep account, wallet, and chat records while they are needed for service, security, dispute handling, payment reconciliation, or legal duties. After that period, we remove, anonymise, or aggregate records where suitable.

You can ask by emailing [email protected] or using live chat from the signed-in account. Some records may remain when payment checks, disputes, or legal duties require retention, and we will explain the reason.